We all need to keep in touch with our customers and clients, so what better way than to send out newsletters via email. A way of introducing new products or services, informing us of upcoming events or offers, or just sharing news and reminders. After a period of being unfashionable, […]
Yearly archives: 2016
5 posts
Over the past few weeks I have been trying to pay a supplier’s invoice on behalf of one of our clients. The problems started as their invoice does not include payment details for a bank transfer. So I called them to request these details, the lady who answered the phone […]
If there is one thing that is true about business, it is that loyal customers are highly important. Especially at the beginning of a new venture, to get your business off of the ground some regulars are essential. Also when your business is doing better, make sure you do not […]
Answering the telephone is a daily routine we may take for granted, but are you doing it properly? Very often you are the first point of contact for your business and first impressions count. How long should the phone ring? What should you say when you answer? Can you put […]
Many trainers have little enough time on their hands to plan and deliver their lessons/training sessions, never mind keeping up with all the administration needed to ensure the smooth running of their courses. The needs of trainers in many different disciplines is generally very similar; whether providing classes on a […]